Shipping policy

Shipping Policy

Last updated: September 2026

At Paw Atelier, we carefully prepare every order to make sure your pet’s favorites arrive safely and in perfect condition.

Delivery Areas

We currently deliver across the United Arab Emirates.

Delivery Time

Orders are typically delivered within 1–3 business days after your order has been confirmed.

Delivery times are estimates and may occasionally be affected by weekends, public holidays, courier delays, weather conditions, or other circumstances outside our control.

Delivery Fees

Shipping fees are calculated and displayed at checkout before payment.

From time to time, Paw Atelier may offer free delivery promotions or free delivery for orders above a specified amount. Any applicable offer will be shown on our website or at checkout.

Order Processing

Once your order has been placed, our team will prepare it for dispatch as quickly as possible.

Please make sure your name, mobile number and delivery address are correct and complete when placing your order. Paw Atelier cannot be responsible for delays or failed deliveries caused by incorrect or incomplete information provided at checkout.

Delivery Attempts

Our delivery partner may contact you using the phone number provided with your order.

If a delivery cannot be completed because the recipient is unavailable, cannot be contacted, or incorrect delivery information was provided, an additional delivery charge may apply to arrange another delivery attempt.

Damaged or Incorrect Orders

We take great care when preparing every Paw Atelier order. If your order arrives damaged, incomplete or incorrect, please contact us as soon as possible after receiving it.

Claims regarding damaged deliveries should be reported when the order has been received directly by you or someone on your behalf. If you request or authorize the courier to leave the package outside, at the door, reception, or another unattended location, Paw Atelier cannot be held responsible for any loss, damage, theft, or deterioration that occurs after the package has been left at the requested location.

Please include your order number and clear photos of the item and packaging so our team can review the issue and assist you.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us and we will assist you in checking the status with our delivery partner.

Once an order has been confirmed as delivered to the address provided at checkout, Paw Atelier cannot be responsible for packages that are subsequently lost, misplaced or taken from the delivery location.