Refund policy
Return & Refund Policy
At Paw Atelier, your satisfaction — and your pet's wellbeing — is our priority. Please read our policy carefully before making a purchase.
Returns We accept returns within 12 Hours of delivery for unused, unopened products in their original packaging. To initiate a return, please contact us at pawatelier.ae@gmail.com with your order number and reason for return. Return would be consider by us and the case.
The following items cannot be returned for hygiene and safety reasons:
- Opened or used products
- Food, treats, or supplements
- Personalized or custom items
- Items purchased on sale
Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method.
Damaged or Incorrect Items If you received a damaged or wrong item, please contact us within 24 hours of delivery with photos and we will arrange a replacement or full refund at no extra cost.
Grooming Services Grooming services are non-refundable once completed. If you are unsatisfied with the service, please let us know within 24 hours and we will do our best to make it right.
Exchanges We offer exchanges for the same item in a different size or variant, subject to availability.